Skip to content

The 19th Hole Southerness

Facebook
  • Sun - Thurs: 12-11PM | Fri: 12 - 12am | Sat: 12 - 1am
DIGITAL DARTS BOOKING

Refund Policy

Refund Policy

19th Hole (Southerness) Limited

Last Updated: 12 March 2026

At 19th Hole (Southerness) Limited, we aim to provide an enjoyable and high-quality experience for all our customers. This Refund Policy outlines when refunds may be issued for purchases, bookings, and services.

1. General Policy

All purchases made at 19th Hole (Southerness) Limited, including food, beverages, event bookings, and other services, are generally non-refundable unless required by law or where a service cannot be delivered as agreed.

Refunds will be considered on a case-by-case basis at the discretion of management.

2. Food and Beverage Purchases

If you are dissatisfied with any food or drink purchased on the premises:

  • Please notify a member of staff immediately.

  • We may offer:

    • A replacement item, or

    • A refund for the affected item where appropriate.

Refunds cannot be issued once the item has been fully consumed unless there is a clear quality issue.

3. Event or Table Bookings

For bookings made for events, private functions, or reserved tables:

  • Cancellations more than 48 hours before the booking: Eligible for a full refund of any deposit paid.

  • Cancellations within 48 hours of the booking: Deposits may be non-refundable.

  • No-shows: Deposits are non-refundable.

Management may make exceptions in exceptional circumstances.

4. Prepaid Packages or Tickets

For any prepaid events, ticketed events, or packages:

  • Refunds are available if the event is cancelled by 19th Hole (Southerness) Limited.

  • If you cannot attend, tickets may be transferable (subject to approval) but may not be refundable.

5. Faulty Goods

If merchandise or goods purchased from us are faulty or damaged, you may be entitled to a refund or replacement in accordance with your rights under the UK Consumer Rights Act 2015.

Proof of purchase may be required.

6. Processing Refunds

Approved refunds will be:

  • Issued to the original payment method, where possible.

  • Processed within 5–10 business days.

Timing may vary depending on your bank or payment provider.

7. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

19th Hole (Southerness) Limited
Southerness, Scotland, United Kingdom

Email: grant@19thholesoutherness.co.uk
Phone: 01387 880229